Privacy policy

Section 1: Personal Information We Collect

We collect personal information when you use our services, create an account, make a purchase, or interact with us in other ways. The information we collect may include:

  • Personal Identifiers: Name (given name or surname), date of birth, gender, email address, phone number, username, and login details.

  • Contact Information: Mailing and billing address.

  • Transaction Information: Purchase history, retail location visit history, payment details (card type, partial card number, expiration date, CW code), and survey responses.

  • Online Interaction Data: IP address, device identifiers, and other details about how you interact with our Website (e.g., browsing behavior, preferences, and notification settings).

  • Other Information: Any content of messages or inquiries you send us.

Personal information does not include:

  • Publicly available information from government records.

  • De-identified or aggregated consumer information.

We obtain this information through the following sources:

  • Directly from you: For example, when you fill out forms or make purchases.

  • Indirectly from you: For example, from your actions on our Website or through cookies.

Section 2: Use of Personal Information

We may use your personal information for the following purposes:

  • Service Fulfillment: To process orders, payments, and facilitate the delivery of products and services.

  • Account Management: To create, maintain, and secure your account.

  • Customer Support: To provide assistance, respond to inquiries, and address concerns.

  • Personalization: To offer a customized experience and targeted offers via email or text message (with your consent, where required by law).

  • Security: To maintain the safety, security, and integrity of our Website and services.

  • Research & Development: To improve our Website, products, and services.

  • Legal Compliance: To respond to law enforcement requests, comply with legal obligations, and cooperate with government regulations.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that process.

We will not use your personal information for materially different or incompatible purposes without your consent.

Section 3: Sharing Personal Information

We may disclose your personal information to third parties for business purposes. When we share your information, we ensure that third parties maintain confidentiality and use the data only for the intended purpose.

We may share your information with the following categories of third parties:

  • Service Providers: Entities that provide business services such as payment processing, email marketing, analytics, and customer support.

  • Affiliates and Subsidiaries: Related organizations within our corporate group.

  • Legal Entities: When required by law or as part of a legal process, including compliance with a court order or governmental regulations.

Categories of Information Shared for Business Purposes:

In the last 12 months, we have disclosed the following categories of personal information:

  • Identifiers (e.g., name, email, address)

  • Commercial information (e.g., purchase history)

  • Internet or network activity (e.g., IP address, browsing behavior)

  • Geolocation data (if applicable)

  • Professional or employment-related information (if applicable)

Section 4: Your Rights and Choices (CCPA Rights)

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

4.1. Access to Specific Information and Data Portability Rights:

You can request the following information about your personal data over the past 12 months:

  • Categories of personal information collected.

  • Sources from which the information was collected.

  • Business purposes for collecting the information.

  • Third parties with whom we share the information.

  • Specific pieces of personal information collected (data portability).

  • Disclosures made for business purposes, including which categories of personal information were shared.

4.2. Deletion Request Rights:

You may request the deletion of your personal information, subject to certain exceptions. We may deny the deletion request if it’s necessary for us to retain the data for business or legal reasons (e.g., to complete transactions, prevent fraud, comply with legal obligations).

4.3. How to Exercise Your Rights:

To exercise your rights, submit a request by:

You may only submit a request for access or data portability twice in a 12-month period. To verify your identity, we may ask you to provide specific details that match the personal information we have on file.

4.4. Response Time:

We aim to respond to your request within 45 days. If we need more time, we will inform you of the delay. We do not charge a fee unless your request is excessive or repetitive.

Section 5: Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. This means we will not:

  • Deny you goods or services.

  • Charge you higher prices or provide lesser services.

  • Provide a lower quality of service.

However, we may offer financial incentives that are permitted by the CCPA, which could result in different prices or benefits. Participation in these programs is voluntary and requires your opt-in consent.

Section 6: Security of Personal Information

We employ reasonable security measures to protect the personal information we collect, including encryption and other security technologies. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

Section 7: Third-Party Services

We may use third-party tools and services, such as analytics providers, advertising networks, and payment processors, to enhance your experience on our Website. These third parties may collect or have access to your personal information. Please review their privacy policies to understand how they handle your data.

Section 8: Other California Privacy Rights

Under California’s Shine the Light law (Civil Code Section § 1798.83), California residents may request information about how their personal information is shared with third parties for direct marketing purposes. If you wish to make such a request, email us at: support@elitemuhameds.com.

Section 9: Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will post the updated policy on our Website and update the “Effective Date” at the top. Continued use of the Website after the changes constitutes your acceptance of the updated policy.

Section 10: Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: