Frequently Asked Questions (FAQs)
Shipping
We offer various shipping options to ensure your order arrives in a timely manner. These include standard and expedited shipping. During checkout, you will be able to select your preferred shipping method.
Shipping times vary based on the method chosen at checkout and your location. Standard shipping typically takes 3-7 business days, while expedited shipping can deliver your order in 1-3 business days.
Currently, we only offer domestic shipping within the United States. We are working on expanding to international shipping in the future.
Once your order has shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to monitor the status of your shipment.
Yes, all orders are packaged discreetly with no indication of the contents, ensuring your privacy is protected.
If your package is lost or arrives damaged, please contact us immediately at support@elitemuhameds.com. We will investigate the issue and work with the shipping carrier to resolve it.
Payments
We accept a variety of secure payment methods to make your shopping experience as convenient as possible. These include:
Zelle
PayPal
Venmo
CashApp
Bank Transfer
Bitcoin
Chime
Yes, we use industry-standard encryption technologies to ensure that your payment information is secure. Your personal and payment details are protected during transactions.
Once an order is submitted, we begin processing it right away to ensure timely delivery. Unfortunately, we cannot make changes to an order once it has been confirmed. However, you can reach out to our support team at support@elitemuhameds.com, and we’ll do our best to assist you.
We occasionally run promotions and offer discount codes. Sign up for our newsletter to stay updated on the latest offers and sales.
Returns
Due to the nature of our products, we currently do not accept returns or exchanges. However, if you receive a defective product or if there was an error with your order, please contact our customer support team at support@elitemuhameds.com within 7 days of receiving your package, and we will work with you to resolve the issue.
If your product is defective or damaged, please reach out to us at support@elitemuhameds.com with a photo of the damaged item and your order number. We will assist you with either a replacement or refund.
Once an order is placed, we immediately begin processing it for shipment. Therefore, we are unable to cancel orders once they are confirmed. Please reach out to our support team at support@elitemuhameds.com, and we’ll assist you as best we can.
If an item is missing from your order, please contact our customer service team at support@elitemuhameds.com with your order number, and we’ll investigate and resolve the issue promptly.
For any additional questions or concerns, feel free to reach out to us at support@elitemuhameds.com. We’re here to help!